Paul's boss has begun hiring the temps for the call center from an Equestrain management company. It's up to Paul, who is a ghost, to make sure a host of familiar ponies know the ins-and-outs of a human call center. To help the ponies feel more comfortable, Paul is unwittingly turned into a pony himself. He is still dead and he still couldn't care less about the well-being of his temps, so things at the call center probably won't be too different.